ListWise Support

Effective date: 4 October 2026

This page provides support information for ListWise on iPhone and iPad.

Contact

For ListWise support, feedback, or privacy questions, please email: admin@50Cabbages.com.

What to include in a support request

To help us understand the issue, please include as much of the following information as you can:

  • Your device model, such as iPhone or iPad model
  • Your iOS or iPadOS version
  • The ListWise app version, if available
  • A short description of what you were trying to do
  • What happened instead
  • Whether the issue happens every time or only sometimes
  • A screenshot, if it helps explain the problem

Trial, Free plan and Pro upgrade

ListWise includes a 14-day trial. When the trial ends, the app continues on the Free plan, subject to record and feature limits. A one-time purchase unlocks ListWise Pro. ListWise and the Pro upgrade are provided on an “as is” basis. Purchasing ListWise Pro does not guarantee future feature additions or updates.

If you have trouble with a purchase, restore, or unlock status, please include the device model, app version, and a short description of the issue in your email.

Using ListWise on multiple devices

ListWise Full Share can keep supported Lists, Headings, Items and List contents in step through Apple iCloud between your iPhone and iPad devices signed in to the same Apple Account.

Shared Item details can include quantities, marked status, notes, review dates, barcode details, scanned URLs, barcode Origin information, images and thumbnails. Routine changes are applied automatically. Some Item Catalogue conflicts or changes may still appear under Pending Updates when a decision is required.

If an expected update has not appeared, confirm that both devices use the same Apple Account, are running a current version of ListWise, have iCloud available and have an internet connection. Keep ListWise open briefly on both devices to allow live synchronisation to run, then check Pending Updates if the change still requires a decision. Synchronisation time can vary.

Privacy

ListWise does not use advertising, does not track you across apps or websites, and does not sell your data. You can read the full Privacy Policy here: ListWise Privacy Policy.

Version information

The installed version, build number, plan and latest successful backup are shown in About ListWise. Please include the version and build number in any support request.